Ponds and water features are meant to last, but they still need routine maintenance performed
Pond & Water Feature Maintenance
Your Water Feature Deserves The Best
Pond and water feature maintenance will keep your outdoor feature looking exactly how it’s supposed to.
- Clean, crystal clear water so you can see underneath the surface.
- Plants trimmed and debris removed.
- Filters and other mechanical components cleaned.
You should want to interact and enjoy your water feature, not dread it.
Our cleaning and maintenance approach covers all aspects of your water feature. Below you can find the different seasonal maintenance packages we offer:
Basic
- Spring Cleanout
Performed between mid-March and mid-May
Bronze
- Spring Cleanout
Performed between mid-March and mid-May - Summer Service (August/September)
- Fall Service (Late Fall)
New for the Bronze Package
Add optional fall netting for Ponds and Pondless Waterfalls. Net to be installed in September and removed at the Late Fall service. *Most fountains do not get netted.
Silver
- Spring Cleanout
Performed between mid-March and mid-May - Monthly Visits
Beginning in May, completed in December - 5% off TWO Emergency Visits
- 5% discount Upgrades and Replacements
- Automatic Dosing System and IonGen Rental
To help with bacteria treatments and algae mitigation - Fall Netting
For Ponds and Pondless Waterfalls, net to be installed in September and removed in December.
*Fountains do not get netted and will not be invoiced.
Gold
- Spring Cleanout
Performed between mid-March and mid-May - Twice Monthly Visits
Beginning in May, completed in December - 10% off TWO Emergency Visits
- 10% discount Upgrades and Replacements
- Automatic Dosing System and IonGen Rental
To help with bacteria treatments and algae mitigation - Fall Netting
For Ponds and Pondless Waterfalls, net to be installed in September and removed in December.
*Fountains do not get netted and will not be invoiced
Terms and Conditions
Spring Cleanout (All Packages)
- The Spring Cleanout typically involves draining the pond or basin, storing the fish, pressure washing and rinsing, removing organic debris, and inspecting the feature components. Your specific needs may cause your service to differ from this description. Features that store more than 400 gallons of water may have a hose or auto-fill running for customers to fill. The fish will be returned using the stored pond water.
- Spring Cleanouts will be invoiced separately from other maintenance visits.
- 50% of the Spring Cleanout is invoiced after an approved proposal.
- The final 50% will be invoiced after completion.
- Large ponds will be billed on a Time & Materials basis. Other water features will be billed at the quoted price.
- Maintenance package pricing is for our valued existing customers who have had a Spring Cleanout or DCA (Drain, Clean, and Assessment) performed in the past year.
- New customers or existing clients who missed the Cleanout in the previous year will incur an additional charge for the Spring Cleanout due to expected higher volumes of organic material and debris needing removal.
- Seasonal maintenance is crucial for reducing the amount of organic matter and preserving the pristine quality of water features throughout the year, as well as ensuring the proper functionality of components like the pump, filter, and other accessories. Customers who choose Bronze and higher packages will enjoy discounted prices for the Spring Cleanout, which reflects the added value of this benefit.
Maintenance Service Visits (Bronze, Silver, and Gold Packages)
- All non-cleanout visits include beneficial bacteria treatments and debris removal from the pond edge using a net. A visual inspection of components and filtration devices will also be conducted. Components will be cleaned to restore function as necessary.
- Bronze packages will have remaining visits invoiced separately.
- Silver and Gold packages will have maintenance visits invoiced monthly from May to December.
- For IonGen rentals, customers with a functional control panel will receive only an invoice for a replacement probe. For Automatic Dosing System rentals, customers with a working panel will receive necessary replacement parts. If a panel fails, the service will convert to a full rental.
Have a Unique Feature?
If your aquatic art is more than a just a pond, pondless waterfall, or fountain, you may require custom pricing. Visit our contact page and submit a request describing your water feature.
We Want Your Pond To Look Great All Year Round
Ponds are meant to be interactive. We want you to look at your feature with excitement. If you’re not in love with your water feature, let’s talk about how you want yours to look.